Problems starting a charge
Here are some troubleshooting tips you can follow to help you start your charge
1. Communication failed
Possible communication failure between the charge station and boat.
Return the connector to the charge station and try again
2. Session Time out
Possible reasons:
- Session time out
- Communication interruption
Session time out is triggered if there is no interaction received for 240 seconds.
Return the connector to the charge station and try again
3. Invalid Card
Possible reasons:
- Invalid bank card or payment provider
- Ensure contactless payment is activated via your bank
- Payment declined - insufficient funds
- ID tag not enabled / network card not accepted
- Different card used from the original card used to authenticate
Retry the card or use a different card